These Terms & Conditions govern your use of the Brandweel website and services. By accessing, browsing, or placing an order on our website, you agree to comply with and be bound by the terms outlined below.

Please read these Terms & Conditions carefully before using our website.

1. General Information

Brandweel is a corporate gifting and promotional products company offering customized and non-customized products for businesses, organizations, and individuals.

We reserve the right to modify, update, or change these Terms & Conditions at any time without prior notice.

2. Products & Services

• All products displayed on the website are subject to availability.
• Product images are for reference purposes only.
• Actual product colors, sizes, and finishes may vary slightly due to screen settings, lighting, and manufacturing processes.
• Customized products may have minor variations in print placement, color, or finish.

3. Pricing

• All prices mentioned on the website are in Indian Rupees (INR).
• Prices are subject to change without prior notice.
• GST and shipping charges may apply additionally where applicable.
• In case of pricing errors, Brandweel reserves the right to cancel or refuse the order.

4. Orders & Payments

• Orders will be processed only after successful payment confirmation.
• For bulk or customized orders, advance payment may be required.
• Brandweel reserves the right to refuse or cancel any order due to product unavailability, pricing errors, or suspected fraudulent activity.
• Customers must provide accurate billing and shipping information.

5. Customization Policy

• Customers are responsible for submitting correct artwork, logos, designs, names, spellings, and other customization details.
• Digital previews or mockups shared for approval must be reviewed carefully by the customer before production.
• Once the design is approved and production has started, no modifications or cancellations will be accepted.
• Brandweel is not responsible for errors approved by the customer during the design approval process.

6. Minimum Order Quantity (MOQ)

Certain products may require a minimum order quantity for customization or bulk pricing. MOQ details will be shared during the quotation or order confirmation process.

7. Shipping & Delivery

• Delivery timelines are estimates and may vary depending on product availability, customization requirements, location, and courier operations.
• Delays caused by courier companies, natural disasters, strikes, government restrictions, or unforeseen circumstances are beyond our control.
• Customers are responsible for providing accurate delivery details.
• Brandweel shall not be responsible for delays resulting from incorrect addresses or customer unavailability.

8. Returns, Replacements & Refunds

• Customized or personalized products are non-returnable and non-refundable unless received in damaged or defective condition.
• Any complaint regarding damaged, defective, or incorrect products must be reported within 48 hours of delivery along with clear photos or videos as proof.
• Replacement or refund requests will be reviewed and approved at the sole discretion of Brandweel.
• Approved refunds will be processed within 7–10 business days through the original payment method.

9. Cancellation Policy

• Orders can only be cancelled before production or dispatch begins.
• Customized orders cannot be cancelled once production has started.
• Refunds for cancelled orders, if applicable, will be processed after deducting applicable charges.

10. Intellectual Property

All website content including logos, product images, graphics, designs, text, layouts, and branding materials are the intellectual property of Brandweel and may not be copied, reproduced, or used without prior written permission.

11. User Conduct

By using our website, you agree not to:

• Use the website for unlawful purposes
• Submit false or misleading information
• Attempt to damage, hack, or disrupt the website
• Copy or misuse website content without authorization

12. Limitation of Liability

Brandweel shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products, services, or website.

Our maximum liability shall not exceed the amount paid by the customer for the specific order.

13. Third-Party Links

Our website may contain links to third-party websites for customer convenience. Brandweel is not responsible for the content, policies, or practices of such external websites.

14. Privacy

Customer information submitted through the website is handled securely and used only for order processing, communication, and customer support purposes.

We do not sell or share customer information with unauthorized third parties.

15. Force Majeure

Brandweel shall not be held responsible for failure or delay in performance caused by events beyond reasonable control, including natural disasters, pandemics, transportation disruptions, strikes, government actions, or technical failures.

16. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or services shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.

17. Contact Us

For any questions, support, or business inquiries, please contact us:

Brandweel

Email: royalproducts011@gmail.com

Website: www.brandweel.com